Student Support & Grievance · 24/7 Support
Helpdesk AI
An AI-assisted support desk for fee queries, academic issues, hostel complaints, IT support, and other student service requests, with escalation to staff when necessary.
Capabilities
- AI-assisted first responses resolving up to 60% of common queries instantly
- Structured ticket management with role-based routing
- SLA tracking with visual countdown indicators
- Escalation workflows to senior university authorities for unresolved issues
- Resolution analytics revealing campus satisfaction hotspots
Helpdesk AI · example
Student #ST-5021 querying hostel room air conditioner repair schedule
Ticket #TCK-9902: Block B Hostel HVAC Maintenance
AI matched room record, confirmed maintenance ticket #MAINT-410 scheduled for tomorrow 10:00 AM, and notified student with warden contact details.
Instant
First Response
62%
Auto-Resolved
4.8 / 5.0
Student Rating
Illustrative example of a typical interaction.
More from the AI Suite
See EdosX running on your institution’s workflows
A 30-minute walkthrough, tailored to your campus.